SERVICE TERMS AND CONDITIONS
Version number: 2
Effective date: 29 August 2026
1. Who we are
1.1 neuroconsult.co.uk is a trading name of The Hunkin Partnership.
1.2 These terms apply when you purchase a neuroconsult.co.uk neuropsychological assessment, report, consultation or related service through our website.
1.3 Our business contact details are set out at the end of these terms.
1.4 Our separate Website Terms of Use apply to general use of the neuroconsult.co.uk website, and our Privacy & Cookies Notice explains how we use personal information.
2. Definitions
2.1 In these terms:
“Customer” means the person aged 18 or over who purchases the Service and enters into the contract with us.
“Client” means the person who will receive the clinical Service and undergo any assessment. The Customer and Client will usually be the same person, but they do not have to be.
“Service” means the neuroconsult.co.uk service purchased, which may include a neuropsychological assessment, interpretation of results, written report, consultation or another service described on our website at the time of purchase.
“Working Day” means Monday to Friday, excluding public holidays in England and Wales.
3. Who can use the Service
3.1 A Customer must be aged 18 or over to purchase a Service.
3.2 A Client undergoing neuropsychological testing must be aged between 16 and 89 years at the time of assessment.
3.3 Where the Client is aged 16 or 17, an adult must purchase the Service. The Client must personally consent to participate in the assessment. Their clinical information and report will be treated as confidential in accordance with applicable law and professional standards, subject to any circumstances in which disclosure is permitted or required.
3.4 Where someone purchases a Service on behalf of another person, the Customer must ensure that the Client knows that the Service has been arranged, agrees to participate in it, and has agreed to the Customer providing the information necessary to arrange the Service.
3.5 Payment for another person’s assessment does not automatically entitle the Customer to receive the Client’s clinical information or report. Clinical information will be handled in accordance with professional confidentiality requirements and the Client’s consent.
3.6 neuroconsult.co.uk currently provides the Service to Clients in the United Kingdom.
4. What the Service does — and does not do
4.1 neuroconsult.co.uk provides specialist assessment of aspects of cognitive functioning using neuropsychological assessment tools selected and interpreted by a qualified clinical neuropsychologist.
4.2 The assessment may help identify patterns of cognitive strengths and difficulties and may provide recommendations or information that can be shared with a GP, medical specialist, memory service or other appropriate healthcare professional.
4.3 The Service is not, by itself, diagnostic. It does not establish the medical, neurological, psychiatric or neurodegenerative cause of any cognitive difficulty and should not be treated as a substitute for appropriate medical assessment.
4.4 neuroconsult.co.uk cannot guarantee that an assessment will:
a) identify the cause of a Client’s difficulties;
b) result in a particular diagnosis;
c) result in a referral, treatment or investigation by another healthcare professional; or
d) produce any particular test result or clinical conclusion.
4.5 Assessment results are interpreted in the context of the information available to neuroconsult.co.uk and are subject to the limitations inherent in neuropsychological and remote assessment.
Not for legal proceedings
4.6 A neuroconsult.co.uk report is a clinical report for personal and healthcare use. It is not an expert-witness or medico-legal report, is not prepared in accordance with CPR Part 35 and must not be relied upon as expert evidence in litigation, compensation claims or court proceedings.
4.7 If an assessment or report is required for legal proceedings or a medico-legal purpose, a different form of assessment and instruction will be required.
Emergencies
4.8 neuroconsult.co.uk is not an emergency or crisis service and our enquiry channels are not monitored continuously.
4.9 If there is an immediate risk to life or serious harm, call 999 or attend your nearest Accident & Emergency department. For urgent medical help that is not an emergency, contact your GP or NHS 111.
5. Forming a contract with us
5.1 The description and price of the Service will be shown on our website before you place your order.
5.2 When you submit and pay for an order, you are offering to enter into a contract with us on these terms.
5.3 A binding contract is formed when we send you confirmation that your order has been accepted.
5.4 If we cannot accept your order, we will tell you and refund any payment taken.
5.5 Before placing your order, you are responsible for checking that the Service you have selected appears suitable for your requirements.
6. Suitability review and questionnaire
6.1 Following purchase, neuroconsult.co.uk will provide instructions for completing a secure pre-assessment questionnaire.
6.2 You should complete the questionnaire promptly and provide complete and accurate information to the best of your knowledge.
6.3 A Consultant Clinical Neuropsychologist will review the questionnaire before selecting and generating the Client’s assessment.
6.4 We aim to review a completed questionnaire and, where the Service appears suitable, provide the assessment instructions within two Working Days.
6.5 Occasionally we may need further information before an assessment can be selected. If so, we will contact you.
6.6 We reserve the right to decide that remote neuroconsult.co.uk assessment is not clinically appropriate for a particular Client.
6.7 If, following review of the questionnaire and before testing has begun, we decide that the Service is not suitable, we will cancel the Service and provide a full refund.
7. Your responsibilities
7.1 The usefulness and validity of the assessment depend upon the Client following the instructions provided.
7.2 The Customer and Client must ensure that information supplied to neuroconsult.co.uk is accurate to the best of their knowledge and must tell us if relevant information changes.
7.3 The Client must:
a) use a desktop or laptop computer with a working keyboard and mouse/pad;
b) personally provide the responses during testing;
c) ensure that nobody else completes or assists with answers;
d) use a reliable internet connection;
e) set aside sufficient uninterrupted time to complete the assessment;
f) take reasonable steps to minimise distractions and interruptions;
g) close other programs and browser tabs that may interfere with testing; and
h) follow the assessment instructions provided.
7.4 We recommend using a current version of Google Chrome where possible. Some users have experienced compatibility issues when using Safari.
7.5 You are responsible for ensuring that your computer and internet connection are suitable for taking the assessment.
8. Starting and completing the assessment
8.1 Once neuroconsult.co.uk generates the assessment, the assessment link will remain valid for seven days.
8.2 The Client should not open or start the assessment until they are ready to complete it.
8.3 Once testing begins, the Client must continue through the assessment and complete it to the best of their ability.
8.4 The assessment cannot ordinarily be paused, restarted or repeated simply because the Client:
a) started before they were ready;
b) was interrupted;
c) used unsuitable equipment or an unsuitable environment;
d) wanted to see whether the assessment was ready;
e) did not follow the instructions; or
f) changed their mind after beginning.
8.5 If the seven-day assessment period expires before testing is completed, a new testing package may have to be generated. The reissue fee shown on our website at the time of purchase will apply where expiry results from the Client not completing the assessment within the seven-day period. The current reissue fee is £40.
8.6 If a genuine technical failure of the assessment system prevents completion and the failure was not caused by the Client’s equipment, internet connection, actions or failure to follow instructions, we will take reasonable steps to provide an appropriate replacement without charging the reissue fee.
8.7 If a technical problem arises after testing has begun, the Client should follow the instructions supplied with the assessment, including continuing to the best of their ability where possible, and tell neuroconsult.co.uk about the problem as soon as reasonably practicable.
9. Assessment validity
9.1 Neuropsychological testing depends upon adequate engagement with the assessment.
9.2 The assessment may contain measures or indicators designed to assist in evaluating the validity and interpretability of the results.
9.3 If the results of these measures or other features of the assessment raise concerns about validity or engagement, this may limit the conclusions that can properly be drawn from the results.
9.4 Any such limitations may be explained in the report.
9.5 An unexpected, poor or invalid result does not in itself mean that the Service has not been properly provided and does not create a right to a refund where neuroconsult.co.uk has performed the Service with reasonable care and skill.
10. The report
10.1 Following completion of the assessment, the results will be reviewed and interpreted by a qualified clinical neuropsychologist.
10.2 We aim to provide the Client’s written report within seven Working Days of receiving the completed assessment results.
10.3 Occasionally it may take longer, for example because:
a) additional information or clarification is required;
b) there is an unexpected technical issue;
c) the assessment requires additional clinical consideration; or
d) illness, professional absence or another exceptional circumstance causes delay.
10.4 If there is likely to be a material delay, we will take reasonable steps to let you know.
10.5 Reports are supplied electronically to the appropriate recipient using reasonable security measures.
10.6 Where the Customer and Client are different people, the report will not automatically be sent to the person who paid for the Service. Disclosure will be determined in accordance with the Client’s confidentiality and consent.
11. Consultations
11.1 Where the Service purchased includes a follow-up consultation, the consultation will normally:
a) last up to one hour;
b) take place by Zoom or another agreed video platform; and
c) take place within 28 days of the report being issued.
11.2 We will take reasonable steps to arrange a mutually convenient appointment. The Client must cooperate reasonably in arranging it.
11.3 If the Client does not arrange and complete the consultation within 28 days of the report being issued, despite having had a reasonable opportunity to do so, the consultation entitlement will expire unless we agree otherwise.
11.4 If the Client does not attend an arranged consultation, the consultation will normally be treated as forfeited and no refund will be due for that consultation.
11.5 If the Client wishes to cancel or rearrange an appointment, they should give at least one Working Day’s notice. This means notifying us by 5:00 pm on the Working Day preceding the appointment, using the neuroconsult.co.uk contact form or email address.
11.6 Where less than one Working Day’s notice is given, neuroconsult.co.uk may treat the consultation as forfeited. At our discretion, we may offer one rearrangement where this is reasonably practicable.
11.7 If a rearranged consultation is subsequently missed or cancelled with less than one Working Day’s notice, the consultation will normally be forfeited.
Standalone consultations
11.8 Where a standalone follow-up consultation is offered in relation to an existing neuroconsult.co.uk report, the report must normally have been issued within the previous 28 days, unless neuroconsult.co.uk agrees otherwise.
12. Prices and payment
12.1 The price payable is the price shown on the neuroconsult.co.uk website when you place your order.
12.2 Prices include VAT where applicable.
12.3 Payment is required in advance.
12.4 Payments are processed through our payment-processing provider.
12.5 If there is an obvious pricing error, we may cancel the order and refund the amount paid rather than provide the Service at the incorrect price.
12.6 If you believe a payment has been taken incorrectly, please contact us promptly.
13. Promotional or discount codes
13.1 We may offer promotional or discount codes from time to time.
13.2 Any additional conditions supplied with a promotional code will apply to its use.
13.3 Unless otherwise stated, promotional codes:
a) cannot be exchanged for cash;
b) cannot be applied retrospectively;
c) cannot be combined with another promotion; and
d) may be withdrawn for future purchases at any time.
13.4 Withdrawal of a promotion will not affect an order already accepted using a valid code.
14. Your 14-day right to cancel
14.1 If you are a consumer purchasing the Service online, you normally have a legal right to cancel the contract within 14 days without giving a reason.
14.2 The cancellation period begins when the contract is entered into and expires 14 days later.
Starting the Service during the cancellation period
14.3 neuroconsult.co.uk services will often begin before the 14-day cancellation period has expired.
14.4 We will therefore ask you expressly to request that we begin providing the Service during the cancellation period.
14.5 If you ask us to start the Service during the cancellation period and later cancel before it has been fully performed, you may be required to pay a proportionate amount for the part of the Service already supplied before you told us you wished to cancel.
14.6 If you expressly ask us to begin during the cancellation period and acknowledge that your cancellation right will be lost when the Service has been fully performed, your statutory right to cancel will end once we have fully performed the Service.
14.7 For an assessment-only package, the Service will normally be fully performed once the assessment has been completed, interpreted and the report supplied.
14.8 Where the package includes a consultation, the Service is not treated as fully performed merely because the report has been supplied if we still have an obligation to provide that consultation.
14.9 These terms do not affect any separate statutory rights you may have if the Service is not provided with reasonable care and skill or does not conform to the contract.
15. How to cancel during the cooling-off period
15.1 To exercise your statutory right to cancel, you must tell us clearly that you wish to cancel before the cancellation period expires.
15.2 You can do this using:
a) the neuroconsult.co.uk contact form on the homepage;
b) the email address used to contact you about your order
15.3 If you submit a cancellation using our website contact form, we will acknowledge receipt by email without undue delay.
15.4 You do not have to use the model cancellation form.
15.5 It is sufficient to send your cancellation before the 14-day cancellation period expires.
16. Refunds following statutory cancellation
16.1 If you validly cancel before we have begun providing the Service, we will refund the payment you made.
16.2 If, at your express request, we have already begun providing the Service during the cancellation period, we may deduct or require payment of a proportionate amount reflecting the part of the Service already supplied up to the point at which you cancel.
16.3 Any refund due following statutory cancellation will be made without undue delay and, in any event, no later than 14 days after the day on which you tell us that you are cancelling.
16.4 Unless expressly agreed otherwise, we will make the refund using the same means of payment used for the original purchase, and you will not incur any fee as a result of the refund.
16.5 After the statutory cancellation period has expired, there is no general right to a refund simply because you change your mind.
16.6 Nothing in this section limits your statutory consumer rights where the Service has not been provided with reasonable care and skill or otherwise does not comply with the law.
17. When we may end the Service
17.1 We may suspend or end the Service where reasonably necessary if:
a) we determine that the Service is not clinically appropriate;
b) the Client does not provide information reasonably required to provide the Service;
c) the Client does not complete the questionnaire or assessment within the required timescale;
d) the Client materially or repeatedly fails to follow assessment instructions;
e) continued provision would create a professional, ethical, legal or safeguarding concern;
f) the Customer behaves abusively or threateningly towards our staff or contractors; or
g) circumstances arise that mean we cannot reasonably or safely provide the Service.
17.2 Where we end the Service because of something the Customer or Client has done or failed to do, any refund will depend on the amount of the Service already provided and any rights you have under consumer law.
17.3 Where we end the Service for reasons unrelated to anything the Customer or Client has done and we cannot provide the Service purchased, we will refund the appropriate amount for the part of the Service that will not be provided.
18. Our responsibility to you
18.1 We will provide the Service with reasonable care and skill.
18.2 Nothing in these terms excludes or restricts liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
18.3 We are responsible for loss or damage that is a foreseeable result of our breach of these terms or failure to use reasonable care and skill.
18.4 We are not responsible to the extent that loss or an unreliable assessment result is caused by:
a) inaccurate or incomplete information supplied to us;
b) the Client failing to follow reasonable assessment instructions;
c) another person assisting with or completing responses;
d) unsuitable equipment, internet connection or testing conditions that are outside our control; or
e) another act or omission of the Customer or Client.
18.5 Nothing in these terms limits the Client’s or Customer’s statutory consumer rights.
19. Events outside our reasonable control
19.1 We are not responsible for delay or failure caused by events outside our reasonable control where we have taken reasonable steps to minimise the effect of the event.
19.2 Such events may include significant telecommunications or technology failures, widespread service-provider outages, serious illness, natural disasters or other circumstances that we could not reasonably prevent.
19.3 If such an event materially delays the Service, we will take reasonable steps to tell you and arrange an appropriate way forward.
20. Privacy and confidentiality
20.1 We process personal information in accordance with our Privacy & Cookies Notice.
20.2 Clinical information is also handled subject to applicable professional duties of confidentiality.
20.3 We will not normally disclose a Client’s report or clinical information to another person without the Client’s authority unless disclosure is otherwise permitted or required by law or professional obligations.
21. Complaints
21.1 If you are dissatisfied with the Service, please contact neuroconsult.co.uk in the first instance so that we have an opportunity to consider and respond to your concern.
21.2 Where possible, we prefer complaints to be submitted using the contact form on the neuroconsult.co.uk homepage.
21.3 We will consider complaints under our internal complaints process and aim to deal with them fairly and within a reasonable time.
21.4 Data protection complaints are dealt with separately in accordance with our Privacy & Cookies Notice.
22. Changes to these terms
22.1 The terms that apply to your purchase are those in force when your order is accepted.
22.2 We may update these terms for future purchases, but changes will not retrospectively alter the terms of a contract already entered into with you unless the law requires this or you agree to the change.
23. Transfer of the contract
23.1 We may transfer our rights and obligations under the contract to another organisation where this does not adversely affect your rights.
23.2 Because the Service is personal to the Client, you may not transfer your rights under the contract to another person without our agreement.
24. English law and courts
24.1 These terms and the contract are governed by English law.
24.2 If you are a consumer living in England or Wales, the courts of England and Wales will have jurisdiction in relation to disputes concerning the contract.
24.3 If you are a consumer living in Scotland or Northern Ireland, you retain the benefit of any mandatory legal protections applicable where you live and may bring proceedings in your local courts.
25. General
25.1 If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
25.2 If we do not immediately enforce a provision of these terms, this does not mean that we have waived our right to enforce it later.
25.3 A person who is not a party to the contract has no right to enforce these terms, except where these terms expressly provide otherwise. Nothing in this clause affects any rights that a Client has independently under data protection law, professional confidentiality obligations or other applicable law.
RIGHT TO CANCEL — MODEL CANCELLATION FORM
You may use this form if you wish to cancel the contract during the statutory cancellation period. You do not have to use it.
To:
The Hunkin Partnership, trading as neuroconsult.co.uk
I/We hereby give notice that I/We wish to cancel my/our contract for the following neuroconsult,co.uk Service:
Service purchased: __________________________________
Date ordered: _______________________________________
Name of Customer: __________________________________
Address of Customer: ________________________________
Signature: __________________________________________
(only required if this form is sent on paper)
Date: ______________________________________________
OUR DETAILS
The Hunkin Partnership, trading as neuroconsult.co.uk
Correspondence and service address:
The Hunkin Partnership
International House
12 Constance Street
London
E16 2DQ
VAT registration number: 331 9730 06
For general enquiries or complaints, please use the contact form on the neuroconsult.co.uk homepage where possible.
PRIVACY & COOKIES NOTICE
Version 2
Effective from: 29 August 2026
1. About this notice
This Privacy & Cookies Notice explains how The Hunkin Partnership, trading as neuroconsult.co.uk, collects and uses personal information when you visit the neuroconsult.co.uk website, make an enquiry, purchase a service or take part in an assessment.
The Hunkin Partnership is the data controller for the personal information described in this notice.
neuroconsult.co.uk provides online neuropsychological assessment services for people aged 16 and over.
This notice should be read alongside our Service Terms and Conditions.
2. Information we may collect
Depending on how you use neuroconsult.co.uk, we may collect and use:
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your name, date of birth and contact details;
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information needed to administer your purchase or enquiry;
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limited payment and transaction information;
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educational and vocational history;
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medical, neurological and psychological information relevant to your assessment;
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information about symptoms, difficulties or concerns;
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cognitive assessment results and scores;
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clinical notes, correspondence and assessment reports;
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information you or another person provides to us in connection with the service;
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technical information about your use of the website, such as device, browser, IP address and website activity;
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your cookie choices; and
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your marketing preferences, if you choose to receive communications from us.
We only collect information that is reasonably necessary for the relevant purpose.
3. How we obtain information
We obtain information directly from you when you:
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contact us;
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purchase a service;
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complete information requested as part of an assessment;
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complete cognitive testing;
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communicate with us;
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take part in a consultation; or
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choose to receive marketing communications.
After a service is purchased, we may ask you to provide more detailed clinical and background information through a secure clinical-record system rather than through the public website.
We may also receive information about you from another person, for example a family member, representative, health professional, referrer or another person acting with your authority.
Where information is obtained from someone other than you, we will handle it in accordance with data protection law and provide relevant privacy information where required.
4. Why we use your information and our lawful bases
Enquiries
We use information you provide to respond to your enquiry and consider whether neuroconsult.co.uk may be able to assist.
Our lawful basis is normally taking steps at your request before entering into a contract and/or our legitimate interests in responding to enquiries and operating the service.
Providing the neuroconsult.co.uk service
We use information to:
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administer your purchase;
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communicate with you;
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arrange and conduct assessment;
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interpret assessment results;
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prepare your report;
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provide any follow-up consultation you have purchased; and
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deal with questions arising from the service.
Our principal lawful basis for ordinary personal information is that processing is necessary for the performance of our contract with you or to take steps at your request before entering into that contract.
If you do not provide information that is necessary for the assessment, we may be unable to provide the service.
Administration, security and legal obligations
We may use personal information where necessary to:
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administer the business;
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maintain appropriate records;
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prevent or investigate fraud or misuse;
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protect our systems and information;
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deal with complaints;
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comply with professional, regulatory, tax or legal obligations; or
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establish, exercise or defend legal claims.
Depending on the circumstances, we rely on legal obligation and/or our legitimate interests in operating and protecting the service and our legal rights.
5. Health and other sensitive information
Information concerning health is classed as special category personal data and receives additional protection under UK data protection law.
Where we process health information provided in connection with an enquiry, neuropsychological assessment or associated clinical service, we do so where this is necessary for the provision of health care by, or under the responsibility of, a registered health professional subject to statutory and professional confidentiality obligations, under Article 9(2)(h) of the UK GDPR and Schedule 1, Part 1, paragraph 2 of the Data Protection Act 2018.
Clinical information is handled subject to professional duties of confidentiality.
Where necessary, special category information may also be processed for the establishment, exercise or defence of legal claims under Article 9(2)(f) of the UK GDPR.
We do not use your assessment results or clinical information to target advertising or marketing at you.
6. Payment information
Payments are processed using a specialist payment provider.
We may receive limited transaction information, such as the amount paid, payment status, payment method and partial card information.
Full payment-card credentials are handled through the payment-processing service rather than being collected as part of your clinical record.
7. Website analytics
We use website analytics to understand how visitors use neuroconsult.co.uk and to help us maintain and improve the website.
Analytics information may include information about your browser or device, pages viewed, approximate location derived from technical information and interactions with the website.
Where consent is required, non-essential analytics technologies are only used in accordance with the choices you make through our cookie controls.
We do not currently use advertising or remarketing pixels on the neuroconsult.co.uk website.
8. Cookies and similar technologies
Cookies and similar technologies are small amounts of information stored or accessed on your device when you use a website.
neuroconsult.co.uk may use:
Essential cookies
These are required for the website to work properly, including security, transactions and functions you request.
Functional or preference technologies
These may be used to remember settings or choices you make.
Analytics technologies
These help us understand how the website is used so that we can maintain and improve it.
Where the law requires consent, these technologies will not be used until you have made the relevant choice.
You can use the cookie controls provided on the website to manage your preferences. You can also control cookies through your browser, although blocking essential cookies may prevent parts of the website from working correctly.
We do not currently use advertising or remarketing cookies. If this changes, we will update our cookie information and obtain consent where required before using them.
9. Marketing
We do not automatically add people who enquire about or purchase neuroconsult.co.uk services to a marketing list.
You may be given a separate opportunity to choose to receive occasional neuroconsult.co.uk emails containing relevant articles, neuroconsult.co.uk news and service updates.
Marketing is optional and is not a condition of using the service.
Where you choose to receive marketing emails, we rely on your consent. You can withdraw that consent at any time by using the unsubscribe facility in a marketing email or by contacting us.
We do not use your clinical information, assessment results or cognitive scores to personalise or target marketing.
We may retain a minimal record of an unsubscribe request so that we can ensure that you are not inadvertently contacted again.
10. Who we may share information with
We do not sell personal information.
Where necessary, information may be processed or shared with appropriate categories of service provider that help us operate neuroconsult.co.uk, including:
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website and hosting providers;
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secure clinical-record and assessment providers;
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payment processors;
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email and IT service providers;
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videoconferencing providers; and
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website analytics providers.
These providers only receive information appropriate to the service they provide and are required to handle it appropriately.
Information may also be shared where appropriate with:
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health professionals or other people where you ask or authorise us to do so;
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professional advisers and insurers;
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regulators or professional bodies;
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law-enforcement authorities or other public authorities where required by law; or
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another person where disclosure is necessary to protect someone's vital interests or meet safeguarding or other professional obligations.
11. International processing
Some service providers supporting neuroconsult.co.uk may process personal information outside the United Kingdom, including in the United States.
Where this involves a restricted international transfer, we ensure that an appropriate lawful transfer mechanism is in place. Depending on the circumstances, this may include UK adequacy regulations, appropriate contractual safeguards recognised under UK data protection law, or another lawful transfer mechanism.
Further information about the safeguards applicable to your personal information is available on request.
12. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet relevant legal, professional and regulatory requirements.
As a general guide:
Enquiries that do not progress to a service: normally up to 12 months after the last substantive contact.
Completed clinical assessment records relating to adults: normally seven years after completion of the service.
Records relating to a person who was under 18 when the service ended: retained in accordance with applicable professional record-retention guidance, normally until the person's 25th birthday, or 26th birthday where the person was 17 when the service ended.
Financial and transaction records: retained for the period required for accounting, tax and legal purposes.
Marketing information: retained while you remain subscribed, together with any minimal information necessary to record an unsubscribe request.
Website and analytics information: retained only for as long as reasonably necessary for website operation, security, statistical analysis and the relevant analytics settings.
We may retain information for longer where there is an ongoing complaint, legal claim, regulatory issue or another lawful reason requiring us to do so.
At the end of the relevant retention period, information will be securely deleted or anonymised where appropriate.
13. Keeping information secure
We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
Access to clinical information is restricted to those who need it for legitimate professional or administrative purposes.
Reports and other clinical correspondence may be provided electronically using appropriate security measures.
No internet-based system can be guaranteed to be completely secure, but we take reasonable steps appropriate to the sensitivity of the information we hold.
14. Your data protection rights
Depending on the circumstances and the lawful basis on which information is processed, you may have the right to:
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ask for a copy of personal information we hold about you;
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ask us to correct inaccurate or incomplete information;
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ask us to erase information in certain circumstances;
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ask us to restrict the way information is used;
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receive certain information in a portable format;
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object to certain processing; and
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withdraw consent where processing is based on consent.
These rights are not absolute and may be subject to exemptions or other legal requirements.
The right to erasure is not absolute. In particular, we may need to retain clinical records where continued retention is necessary for the provision of health care, to meet legal or regulatory obligations, or for the establishment, exercise or defence of legal claims. Current ICO guidance expressly recognises these limitations.
Withdrawing consent does not affect processing that was lawful before consent was withdrawn.
Your right to object
Where we rely on legitimate interests as our lawful basis, you have the right to object to our processing of your personal information. We will consider your objection and stop processing where required by law.
You may object to direct marketing at any time. If you do so, we will stop using your information for that purpose.
15. Data protection complaints
If you have a concern or complaint about how neuroconsult.co.uk has handled your personal information, please contact us using the contact form on the neuroconsult.co.uk website.
This is our preferred route for privacy enquiries and data protection complaints.
We will acknowledge a data protection complaint promptly and in any event within 30 days. We will take appropriate steps to investigate it without undue delay, keep you informed where appropriate and communicate the outcome without undue delay. This reflects the data-protection complaints duties now in force.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
Information Commissioner's Office
Telephone: 0303 123 1113
Website: ICO – Make a complaint
16. Automated assessment and decision-making
Some assessment tools used as part of the neuroconsult.co.uk service may automatically calculate test scores or other assessment data.
Those results are reviewed and interpreted by a qualified clinician in the context of the information relevant to the individual assessment.
neuroconsult.co.uk does not make decisions about you based solely on automated processing that produce legal or similarly significant effects.
17. People aged 16 and 17
neuroconsult.co.uk is available to people aged 16 and over.
We recognise that information concerning young people requires particular care. Where the service relates to a person aged 16 or 17, personal and clinical information will be handled in accordance with applicable data protection law, professional confidentiality obligations and any relevant safeguarding requirements.
18. Changes to this notice
We may update this notice from time to time, for example if our services, technology or legal obligations change.
The current version will be published on the neuroconsult.co.uk website with its effective date.
If we intend to use personal information for a materially different purpose from that described when it was collected, we will provide appropriate information and obtain consent where required before doing so.
19. Contacting us
The data controller is:
The Hunkin Partnership, trading as neuroconsult.co.uk
For privacy enquiries, data protection requests or complaints, please use the contact form on the neuroconsult.co.uk website. This is our preferred contact method.
Correspondence and service address:
The Hunkin Partnership
International House
12 Constance Street
London
E16 2DQ
Our other business contact information is set out in our Service Terms and Conditions.
WEBSITE TERMS OF USE
Version number: 2
Effective date: 29 August 2026
1. About these terms
1.1 This website is owned and operated by The Hunkin Partnership, trading as neuroconsult.co.uk
1.2 These terms apply to your use of the neuroconsult.co.uk website. They do not govern the purchase or provision of a neuroconsult.co.uk neuropsychological assessment or other clinical service, which is subject to our separate Service Terms and Conditions.
1.3 By using this website, you agree to comply with these terms.
2. Using our website
2.1 You may use our website for lawful purposes and to obtain information about neuroconsult.co.uk and our services.
2.2 You must not:
a) use the website in breach of any applicable law or regulation;
b) attempt to gain unauthorised access to the website, its servers or any systems connected with it;
c) interfere with the operation, security or availability of the website;
d) introduce viruses, malicious code or other harmful material;
e) attempt to circumvent security or access controls;
f) use the website in a way that infringes the intellectual property, privacy or other rights of another person; or
g) encourage or assist another person to do any of the above.
3. Information on this website
3.1 Information published on the neuroconsult.co.uk website is provided for general information only.
3.2 Although we take reasonable care over the information we publish, medical, psychological and scientific information may change over time and website content may not always reflect your individual circumstances.
3.3 Website content does not constitute individual medical, psychological or neuropsychological advice and should not be treated as a substitute for appropriate professional assessment or advice.
3.4 Information on the website does not create a clinician-patient relationship or other professional relationship between you and neuroconsult.co.uk
3.5 The neuropsychological assessment services available through neuroconsult.co.uk are governed by our separate Service Terms and Conditions.
3.6 neuroconsult.co.uk is not an emergency or crisis service, and our website and enquiry channels are not monitored continuously. If there is an immediate risk to life or serious harm, call 999 or attend your nearest Accident & Emergency department. For urgent medical help that is not an emergency, contact your GP or NHS 111.
4. Third-party websites and services
4.1 Our website may contain links to websites, resources or services provided by third parties.
4.2 Links are provided for information or convenience and do not necessarily mean that we recommend or endorse the third party or its content.
4.3 We are not responsible for the content, availability, privacy practices or terms of third-party websites or services. If you choose to use them, you should review their own terms and privacy information.
5. Privacy and cookies
5.1 We process personal information in accordance with our Privacy & Cookies Notice.
5.2 Our Privacy & Cookies Notice also explains our use of cookies, analytics and similar technologies and how you can manage your choices.
6. Availability and security of the website
6.1 We aim to keep the website available and functioning properly but do not guarantee that it will always be available, uninterrupted or free from errors.
6.2 We may suspend, restrict, change or withdraw all or part of the website where reasonably necessary, including for maintenance, security, technical or operational reasons.
6.3 We take reasonable measures to protect the website but cannot guarantee that it will be completely secure or free from harmful material. You are responsible for using appropriate security measures on your own device.
7. Intellectual property and use of our content
7.1 Unless otherwise stated, the intellectual property rights in the neuroconsult.co.uk website and its original content are owned by or licensed to The Hunkin Partnership.
7.2 You may view the website and may download or print reasonable extracts for your own personal, non-commercial use.
7.3 You may link to publicly available pages on the neuroconsult.co.uk website provided that you do so fairly and lawfully and do not suggest an association with, endorsement by or approval from neuroconsult.co.uk where none exists.
7.4 You must not, without our prior written permission:
a) reproduce or republish substantial parts of our original website content;
b) sell, license or commercially exploit our original content;
c) alter our content in a way that misrepresents its meaning or source;
d) systematically scrape, harvest or extract substantial amounts of website content for commercial reuse; or
e) systematically copy or harvest substantial amounts of our original content for inclusion in commercial generative-AI, machine-learning or similar training datasets.
7.5 Nothing in these terms is intended to prevent ordinary search-engine indexing, lawful linking, factual reference to neuroconsult.co.uk or other uses permitted by law.
7.6 Where our content is quoted or referred to, it must not be falsely attributed, materially misrepresented or presented in a misleading context.
8. Our responsibility
8.1 Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
8.2 If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
8.3 We are not responsible for business losses suffered by a consumer, including loss of profit, revenue, business or business opportunity, where use of this website is for wholly or mainly personal purposes.
8.4 Nothing in these terms affects any statutory rights that you have as a consumer.
8.5 Any liability arising specifically from the purchase or provision of a neuroconsult.co.uk assessment or clinical service is dealt with under the applicable Service Terms and Conditions rather than these Website Terms.
9. Changes to these terms
9.1 We may update these terms from time to time, for example if the website, our services or applicable law changes.
9.2 The current version will be published on this website together with its effective date.
9.3 Changes will apply to use of the website from the effective date of the revised terms. Changes to the terms governing a service you have already purchased are dealt with separately under the applicable Service Terms and Conditions.
10. English law and courts
10.1 These Website Terms are governed by English law.
10.2 If you are a consumer living in England or Wales, the courts of England and Wales will have jurisdiction in relation to disputes concerning these terms.
10.3 If you are a consumer living in Scotland or Northern Ireland, you retain the benefit of any mandatory legal protections applicable where you live and may bring proceedings in your local courts.
11. General
11.1 If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
11.2 If we do not immediately enforce a provision of these terms, this does not mean that we have waived our right to enforce it later.
11.3 A person who is not a party to these terms has no right to enforce them.
12. Complaints and contact
12.1 If you have a complaint or enquiry concerning the website, please contact us. Where possible, we prefer enquiries to be made using the contact form on the neuroconsult.co.uk website.
12.2 Privacy and data protection enquiries and complaints are dealt with in accordance with our Privacy & Cookies Notice.
Our details
The Hunkin Partnership, trading as neuroconsult.co.uk
Correspondence and service address:
The Hunkin Partnership
International House
12 Constance Street
London
E16 2DQ
VAT registration number: 331 9730 06